WHO WE ARE
The Retail Academy provides training and staffing solutions to a number of brands in the perfume and cosmetics industry working in the travel retail environment. We aim to develop our salespeople through a variety of different training modules to deliver excellence in a number of areas.
Our salespeople will have access to top quality training material on the area of the beauty industry in which which they work (fragrance/skincare/makeup) as well as the brands they work on to ensure they are knowledgeable and confident in all the products they sell.
Being aware of our own cultural values, beliefs and perceptions, those of the brands we represent and those of our customers.
Training in a number of different sales techniques for a wide range of customer types and putting into action the techniques explained in the training modules to deliver an exceptional customer experience.
AT THE RETAIL ACADEMY WE EMBRACE THE FOLLOWING ELEMENTS…
Providing the training to give our consultants the best opportunities to develop their skills
Understanding relationships with everyone who operates in travel retail, and developing relationships with the customer
Ensuring we provide an exceptional level of service to the customer and the brands we represent
Setting our own high standards based on the expectations of the airport authorities and our brands
Providing knowledge in a format that is easy to absorb and deliver to the customer
Supporting our consultants to ensure they have everything they need to be able to be able to do the best possible job on the shop floor
“Giving you the confidence to be proud of what you sell and what it stands for. Creating an exciting team environment for the mutual benefit of the brands you work on, the customer and you!”