ABOUT THE TRAVEL RETAIL INDUSTRY
The travel retail industry is a fast paced environment where you deal with customers from all over the world. It is an industry where customer identification is key as you need to change your sales tactics depending on the wide range of different customer types you can be faced with. Whether that is a businessperson rushing to catch a connecting flight or a holidaymaker on their pre-holiday duty free browse we will give you the tools to identify different customer types and how to adapt your sales technique to stand the best chance of making a sale!
The airport environment is different to retail on the high street in a number of ways and there are a number of different groups which operate there. We will help you to understand the relationships you will have with the following different groups:
The authority in charge with running the airport who have full control over all airport activity
The airport is a secure environment and there are a number of security procedures which you will need to be aware of
The brands you will be representing and the management teams tasked with their success
The managers of the shop you are working in, in charge of the day to day running of all areas on the shop floor
The passengers travelling through the airport who we will help you target with a number of selling techniques
Other staffing agencies and brands who operate on the shop floor and their staff and management teams
FREQUENTLY ASKED QUESTIONS
After successfully interviewing and being accepted into The Retail Academy we will take care of everything with your security pass application process. We will provide you with a form to fill out your personal details and references which will be sent through to the airport authority for approval. We will keep you updated on the status of your application throughout the process.
We will provide you with login details for the initial Red Scout training which can be accessed via The Retail Academy website, You will also receive login details for the Mobaro training and the app can be downloaded from the App Store or Google Play store. We will provide full support throughout the training and answer any queries you may have.
We regularly have vacancies available both on full time and more flexible part time hours. If you include the level of work and availability on your application we can see if we have something suitable for what you are looking for.